Do you travel outside San Mateo?
Yes — we serve clients throughout the Bay Area and surrounding regions. There are no travel fees for events within 30 miles of our location. For events beyond 30 miles, we calculate a travel fee based on the distance and how long the booth is rented, and we’ll give you an exact quote during the inquiry process.
What is your cancellation and refund policy?
We understand that things happen, so we try to be flexible. We require a 50% non-refundable deposit to hold your date, with the remaining 50% due 30 days before your event. If you cancel 30 days or more in advance, you’ll receive a 50% refund of the total rental price. Cancellations within 30 days of your event forfeit all deposits.
Can I customize the photo templates to match my event theme or branding?
Yes! About 30 days before your event we’ll send you a questionnaire to start the design process and understand your event’s vibe and aesthetic. Then we create multiple samples for you to review, with unlimited edits until we’ve made the perfect template for your event.
Can you set up early?
Yes — our day-of attendants arrive 2 hours before the start of your event. If you need them to arrive earlier, we charge idle hours at $50/hour, billed in 30-minute increments. Idle hours must be requested at least 72 hours before the event date.